A: We rarely accept offers on the puppies from the persons that saw them at our facility. We accept offers only when we want to have the puppies sold prior to pick up in order to facilitate the entire process. There are many factors we take into consideration when establishing a price for a puppy. Please, think about this when planning on making an offer in person.
A: Yes. The Hold button on the website allows you to place a $400/$800, non-refundable hold on your puppy that comes off the final balance. When a deposit is made, the reserved puppy is removed from our advertising websites. The deposit is non-refundable in order to filter the customers. Relisting a puppy on the advertising websites involves additional costs for us. **IMPORTANT** If you want a specific puppy, but you don’t want to hold him, you may risk losing him. If the puppy is purchased online anytime prior to your arrival, we cannot do anything for you.
A: We have dealt with people using other persons’ credit cards to purchase puppies. If the order has conflicting information, we may require a picture of the cardholder holding photo id next to their face to check if they are the persons they state they are. We may also require the picture of the credit card, covering up all digits but last 4 if Facetime is easier.
A: Yes. All puppies listed on our website are at our facility in Cleveland NC (the suburb of Charlotte NC). For listings that contains future dates, it means puppies will be available to be viewed according to the mentioned availability date. We are not a pet store and don’t have glass cages. We are not a petting zoo. We require our customers to sanitize when they come to see our puppies. We would be glad to set an appointment for you to see our puppies. Please, keep in mind that you can see up to three puppies per visit. The health of our puppies is our top priority.
A: The transition period takes about 10 days and it can cause a level of stress in your pup. The entire environment is new for him, from sights and sounds to smells. To make the adjustment easier, limit playtime with children, avoid leaving him in a confined area for long periods, watch and feed him carefully. Feed him every 2-3 hours, including throughout the night. Give him yogurt, Cesar’s soft food, Royal Canin hard food and chicken rice combination. A decline in your puppy’s health state can appear quickly. Hold your pup in Children Pack’n’Play Pens. A puppy’s normal temperature is 102, so they are used to being very warm. Find the warmest part of your house and put your pup there. After the first 10 days of adjustment, there is no need for such intense watching. If you need any other information, please contact us. Our puppies’ health is a priority for us.
A: Generally, small-town vets are the best and they are more inexpensive. You can find a good one through recommendations. You can search on reviews sites like yelp.com to find a veterinarian in your area and see reviews from customers. Important! Don’t use Banfield Hospitals and VCA Hospitals. Your warranty will be void if you take your pup to Banfield or VCA. There are lots of misdiagnoses, over medicated and extremely high vet bills at these hospitals.
A: The objective is to get your puppy to eat dry food as soon as possible. If you need help regarding the feeding schedule for your pup, please let us know. Provide your puppy with dry food and water on a constant basis. Keep in mind that, the more active he is, the more he should be eating and drinking. We recommend Cesar Soft Food, which is wet food and entices your pup to eat the dry food. Depending on the size, it is advisable to mix ¼ or ½ of Cesar’s packet with a handful of dry dog food. If your puppy gets accustomed to this type of food to eat the dry food, he should eat every 2-3 hours of this mixture. Karo or Corn Syrup is used in order to keep a normal blood sugar level. If you notice your pup is lethargic, gives him Karo Syrup and contact us to inform about his state of health. It is also possible that your pup has a sugar crash if he is very active and consumes his energy. Small puppies need to have 1 cc of Karo Syrup every 2-4 hours in addition to eating. Keep in mind you should give Karo Syrup to your puppy until he starts to eat at 20-30 pieces of dry food every 2-4 hours. You can also mix Karo in the water. Baby food is used after the arrival before your puppy gets accustomed to the dry food. Give a full syringe of baby food every hour, including at night (give your puppy 2-3 syringes of baby food twice a night). Depending on the size of your dog, the feeding can vary.
A: 1. The breeders from our network are USDA certified and inspected. 2. All our breeders have puppies vet checked and up-to-date with their shots. 3. All puppies’ parents are current on vaccines, health checked and free of any congenital defects. 4. Facilities are clean and available for inspection at any time. 5. All puppies are de-wormed every two weeks. 5. Puppies are raised with love and properly socialized. 7. Breeders have 5+ years of experience before we sell their first pup.
A: You have the possibility to check the “Reviews” page and contact the customers that have left photos and their contact details.
A: We list our available puppies on our website. If you see their picture and the adopt button, it means they are available for purchase. Because of the high traffic, it is possible that a listing remains on the site after you’ve made a deposit. If you have any concerns, please, contact us.
A: Every puppy has an internal number to identify them. This number appears on the receipt you receive and coincides with the time-stamped order. The photo of the order matches the puppy you chose and the internal ID.
A: Generally, symptoms like a cough or sneeze tend to be misdiagnosed. Green discharge or lethargic mood may indicate a serious problem, otherwise, it is only a common irritation caused by the change of the environment.
A: If your billing information is different from your shipping info, we require to fill out and fax or email us an authorization form. This is required by the credit card company on any orders larger than $200.
A: Yes, our site is secured, and your information is never shared. We use the same securities as Best Buy and other major companies in the United States. Please, visit our “Reviews” page to see testimonials from other customers related to the buying process. Furthermore, you have the possibility to contact the customers who have left their contact details in the testimonials.
A: All of our puppies are happy and playful. All the breeds we sell at Charlotte Dog Club are good with children. We don’t sell puppies with bad temperaments. All of our puppies are well socialized and play well with children of various ages.
A: For non-emergency concerns, please use doctorpup.com. If you have an emergency, please call us at (787) 340-0110 immediately. Please, keep in mind that taking your pup into an Emergency Vet Hospital means that you assume all costs! We do not cover vet bills resulted from Emergency Care. Sometimes, we are able to provide a simple remedy to a situation which may cost a lot of money at a veterinarian. Be aware that early detection is the key to prevent negative situations.
A: Administer 3 CC of the baby food and Karo mixture every 15 minutes for the first 2 hours after arrival, using the provided syringe. The mixture consists of a full jar of chicken and chicken gravy baby food and 3 ml of Karo Syrup. You may use the remainder of the mixture during the next week to make the adjustment easier for your pup. Don’t feed the puppy until you are back at home. Every 4 hours after the initial feeding, make sure your puppy eats something. If he doesn’t eat, continue to use the baby food mixture until he begins to eat on his own. The kit contains 2 dishes of Cesar Puppy, with a pink label, 2 cans of Gerber Chicken or Chicken Gravy Baby Food, Pepto Bismol, a pink anti-acid liquid, useful in case of an upset tummy, as well as 12 ml of Karo Syrup for low blood sugar that can be mixed with the baby food. Please, keep in mind that it is possible to not use these 4 items unless you deal with particular issues. Royal Canine Puppy or Mini Starter is the hard food you receive with your puppy. Your puppy must eat every 3-4 hours to keep up with the energy expended from the stress upon arrival. You can give him an entire can of chicken baby food, mixed with 3 ml of Karo Syrup because they contain proteins and the syrup offers quick energy. You can give him 3 full syringes of 3 ml every 3-4 hours. Don’t stop this process until your puppy is fully adjusted. It generally takes between 7 and 14 days for a puppy to adjust. Avoid vaccines in the first 10 days after the arrival. If your pup is smaller than 2 lbs, give him Karo Syrup and 1 CC every 2-4 hours for at least 2 weeks after the arrival. Give him food regularly, including during the night. Make sure you get up at least for the few nights and feed the puppy with the chicken baby food and Karo mixture (9 ml) every 3-4 hours. If you notice that your pup is weak and cannot stand up, his sugar level may be low. Give him 5 ml of Karo Syrup every 15 minutes for 1 hour. Then, give him a full syringe of Karo Syrup with chicken baby food (3 ml, full syringe) every 30-45 minutes until he seems fine and returns to the normal eating. Make sure your puppy has proper food and sugar intake. Also, notify us. If you notice any type of spit up – yellow, brown etc, your pup has an empty stomach. Give him 5 ml of Pepto Bismol and wait 15-30 minutes. If he holds that down, give him 3 ml of chicken baby food (3 ml, full syringe). If he holds the food down, continue feeding him every 20-30 minutes for 2 hours. If he throws back the food, give him 5 ml of Pepto Bismol again, wait 45 minutes and then repeat the feeding process. After 2 hours of holding down the food, start giving him yogurt and chicken baby food every 30-45 minutes for the next eight hours. Don’t stop baby food until he starts to eat normally. If there are no changes within the first few hours, call us. For emergencies, call us day or night. Please, be informed that, after the arrival, it is normal that your puppy has a loose stool due to the stress of his transition. If diarrhea continues in the second day after the arrival, please contact us to find a proper solution. Don’t let your puppy exhaust themselves in the first few days. Make sure you minimize their activity and make sure they eat, and drink water properly, as mentioned previously. Failure to follow our directions leads to the loss of any guarantee we offer our customers. If you are not able to follow the guidelines, contact us ASAP. We do not want to put the puppy in any kind of danger.
A: Every pup under 2 lbs, especially Yorkies and Maltese need 1 CC of Karo Syrup every 2-4 hours. Please, use baby food right after the arrival of your puppy. Providing your pup with baby food involves giving him one full syringe of baby food every hour, including at night. If you have to resort to this feeding, call us. Depending on the size of your dog, the feeding may be different. Karo or Corn Syrup is used in order to increase the blood sugar level. If you notice your pup is sluggish and lethargic, give him some Karo Syrup. If this happens, please give us a call. If your puppy runs for several minutes, he is likely to consume his energy and to deal with a sugar crash. Small puppies need 1 cc of Karo Syrup every 2-4 hours in addition to eating. Keep the syrup in the diet until the puppy eats 20-30 pieces of dry food every 2-4 hours. You can also mix Karo in the water.
A: Avoid giving your new puppy any vaccines within the first 14 days of arrival. Your puppy comes up-to-date with all vaccines and doesn’t need any vaccine for at least two weeks. Please, keep in mind that your puppy needs time to adjust. Avoid any additional stress on him.
A: Designer Cross puppies are very popular nowadays. All crosses or hybrids are F1 that means the parents are 100% full blooded, producing 50/50 offspring. For example, a Morkie is created from a 100% Yorkie Father and a 100% Maltese Mother. We sell hybrids such as Malti-Poo, resulted from the Maltese and the Toy Poodle, Malti-Pom, resulted from the Maltese and the Pomeranian, Shorkie, resulted from the ShihTzu and the Yorkie, CavaPoo, resulted from the Cavalier Spaniel and the Toy Poodle, Cava-Chon, resulted from the Cavalier Spaniel and the Bichon Frise, YorkiePoo, resulted from the Yorkie and the Toy Poodle, Teddy Bear, resulted from the ShihTzu and the Bichon or the Maltese, Chorkie, resulted from the Chihuahua and the Yorkie.
A: We strongly recommend the Pup Pee Poo Palace! It is a great tool that brings immediate results. For more information, please visit www.puppeepoopalace.com.
A: Royal Canine Mini Starter Baby Doll Hard Food.
A: Purchasing the microchip involves the insertion of it and the actual microchip. Register your microchip by clicking on the pet key box at checkout.
A: Be aware that puppies are like babies and need to be fed every 2 to 3 hours. Furthermore, small breeds are different than larger breeds, so they need to be handled differently. Allow your pup to have 24/7 access to their food. Over-eating is rare among small breeds and usually doesn’t happen until a year of age. In addition to their hard food, it is recommended to give your pup rotisserie chicken, Dannon Activia Yogurt, Puppy Cesar’s Soft Food, Raw Ground Beef, Honey and Caro Syrup to entice your pup to eat. Sometimes, small breed puppies deal with the loss of their appetite because of the change of their environment. Please, keep in mind that the encouragement you give your pup during the transition is not causing bad habits. We recommend a high protein diet that has proven to have effective results during the transition period.
A: All puppies listed on our website have an estimated range. We calculate these ranges according to their parents’ sizes, breed parameters, the weight of puppies, gender and so on. We are able to offer a weight guarantee for specific pups. This can be found on the pup’s listing with the specific weight. We give this guarantee based on the parents’ history if they have proven to have small puppies on a consistent basis. If your puppy’s weight is very important for you, please search for puppies with a specific guaranteed weight. For the other puppies, we offer estimates and cannot assure you about their sizes at adulthood. We usually create accurate estimates, but it is important to allow a margin of error.
A: We pick up our new puppies every Monday. Tuesday morning, we bathe them, clip and take photos. Usually, on Tuesdays, at noon, we have our new puppies listed on the site. If you are looking for a specific breed and you cannot find it on our website, call us and we’ll let you know when we have it.
A: We have a carefully selected network of USDA and state licensed breeders. We have rigorous standards in selecting our breeders and we personally verify all our puppies to meet our breeding standards and conditions. We have our own streamlined tracking system to monitor puppies for hereditary and congenital disorders. We don’t use third-party brokers.
A: The sum covers the vet checks, shots and shot records. If you are traveling across state lines and need a health certificate, please, ask for it at the time of pick up. The certificate contains your personal information and needs to be signed after placing the order. An interstate health certificate is not required for the owner to transport the puppy across state lines, but it can be provided by us. It contains the same information as your receipt.
A: Prices are established based on various factors including the gender, the breeder’s price, the size, the look etc. The price does not interfere with the health of our puppies. All our puppies are health checked by our veterinarians. Females are usually preferred by customers, so they may be higher in price.